Quick Start Guide
This guide takes you from a fresh account to a working TietAI session in about 10 minutes. You will log in, set up your profile, orient yourself on the dashboard, and take your first action — whether that is connecting an EHR or exploring the workflow canvas.
Prerequisites
Before you begin, confirm the following:
- Active TietAI account — Your organization administrator sends you an invitation email with a one-time setup link. If you have not received one, contact your admin.
- Provisioned organization — Your org must be set up before you can log in. Admins confirm this; if you are the first admin, TietAI support provisions your org during onboarding.
- Supported browser — Use Google Chrome (version 110+), Mozilla Firefox (version 110+), or Microsoft Edge (Chromium, version 110+). Safari is not officially supported for the Hydra Builder canvas.
Step 1: Log in
Navigate to your TietAI instance URL (provided by your administrator or TietAI onboarding team — it follows the pattern https://<your-org>.tiet.ai).
The login screen presents two options:
- Email and password — Enter the email address your invitation was sent to, and the password you set when you accepted the invite.
- Single Sign-On (SSO) — If your organization has configured SAML or OIDC, click Sign in with SSO and enter your organizational email. You will be redirected to your identity provider.
If your organization uses SSO, you cannot use the email/password option — the login button redirects you automatically. Contact your IT administrator if SSO is not working.
If you do not have credentials: Click Forgot your password? on the login screen and enter your email. You will receive a reset link within 5 minutes. If you have never logged in before, check your inbox for the original invitation email — the setup link in that email is your entry point.
Step 2: Complete your profile
On your first login, TietAI displays a profile setup screen. This is not optional decoration — it affects how the platform behaves for you:
- Full name — Used in audit logs, notifications, and care team assignments.
- Role — Select your primary role (Physician, Nurse, Care Coordinator, IT Administrator, etc.). This determines the default dashboard layout and which features are surfaced prominently.
- Department / Specialty — Helps TietAI pre-filter patient lists and node catalog suggestions to your clinical area.
- Notification preferences — Choose how you receive workflow alerts: in-app only, email, or both.
Click Save Profile when done. You can update these settings later under Account → Profile.
Step 3: Dashboard tour
After profile setup, you land on the main dashboard. Here is what each section contains:
Active Workflows
A live list of workflows currently running or recently completed in your organization. Each row shows the workflow name, status (Running / Completed / Failed), the user who triggered it, and the start time. Click any row to open the execution detail view.
Recent Patients
A quick-access panel showing the last 10 patients you or your care team have accessed. Click a patient name to open their full record. If this panel is empty, no patients have been synced yet — connect your EHR first.
AI Agents
A summary of active AI agent activity in your organization: how many agent runs completed in the last 24 hours, any agents that encountered errors, and shortcuts to your most frequently used agent workflows.
Notifications
Alerts and updates from workflows, care team assignments, and system events. Unread notifications appear with a badge on the bell icon in the top navigation. Click Mark all as read to clear the list.
Step 4: Choose your first action
Depending on your role, pick the path that makes sense now:
Option A: Connect your EHR If your organization has not yet connected an EHR, this should be your first step. Patient data flows into TietAI through connectors — without at least one connector, most workflows cannot run.
Go to Settings → Connectors → Add Connector and follow the steps in Connect Your EHR.
Option B: Explore the node palette If an EHR is already connected, go to Hydra Builder from the main navigation. The node palette on the left shows every available workflow building block. Scroll through the Healthcare, AI/ML, Data, and Output categories to get a sense of what you can automate. When you are ready to build, follow Your First Workflow.
Troubleshooting: I cannot log in
| Symptom | Likely cause | Fix |
|---|---|---|
| "Invalid credentials" error | Wrong password or wrong email | Use Forgot your password? to reset |
| SSO redirects to an error page | Your account is not in the SSO group | Contact your IT administrator to add you to the IdP group |
| Page loads but login button does nothing | Browser extension blocking scripts | Try an incognito window or a different browser |
| "Your account has been deactivated" | Admin removed your access | Contact your TietAI organization administrator |
| Invitation link expired | Invites expire after 7 days | Ask your admin to re-send the invitation |
Always check your spam folder if you do not see the invitation or password reset email within 5 minutes. Emails come from noreply@tiet.ai.
Next steps
Once you are logged in and oriented:
- Connect your EHR to pull in patient data
- Build your first workflow to automate a clinical task
- Invite your team to your TietAI organization